7 Creative Ways to Thank Your Customers

As business owners, no doubt that the more we show appreciation and value for our customers, the more we see the positive and delightful return on our hard work and investments.

Not only that, having a great owner-customer relationship will further help your business' growth in multiple ways.

Ultimately, there are a lot of ways we can show this appreciation to them. What are some ways that come into mind or things you've already been doing? In this article, we will discuss some of the top creative and effective ways you can say 'thank you ' to your customers.

The Importance of Saying Thank You

Customer or not, each big or small gesture of appreciation is very much valued by both those who offer it and those who receive it. Although business owners meet various types of customers in their business career, there are many instances where these small kind gestures can make even an upset customer into an avid fan.

Besides that, the way business owners handle people is one of the deciding factors of whether a person would want or not want to do business with them. This can even help keep you on top of their minds and unforgettable. Clearly speaking, showing appreciation is a solid and effective way to improve your customer service.

We want you to WOW your customers so we are giving you 7 creative ways to do so. Additionally, you can ask yourself: "What is it that makes you want to come back and do business with the stores you love? What creative things did you get from them that made you feel special?"

Ways To Show Appreciation To Your Customers

1. Surprise them with random personal notes or messages.

Express your gratitude and convey them by sending personal notes or letters. This can be handwritten, through an email, or a text message. Be specific about the things you want to thank them. This will make it more special and will show that you are really paying attention to them.

2. Always strive to motivate your customers.

Do you publish upbuilding and motivational content on your social media platforms? If not, you should try it! Especially if your target audience or customers are business owners, they would appreciate the extra positive and inspirational thoughts from you! You can also motivate them personally through direct messages or you can even give them a call.

3. Take interest in their overall well-being.

Especially in these challenging times, we want to be up-to-date with our customer's well-being. Show concern for them and ask how they are doing from time to time. If one of your services is specifically designed to help customers overcome, for instance- a financial crisis, deliver beyond what is expected!

4. Give unexpected incentives.

Who doesn't like surprises? Do you know the dates of your customer's special occasions? Or could he or she be celebrating a milestone soon? Take the time to remember such special occasions and celebrate with them. Some business owners go out of their way and personally give their customers gifts in such instances! With or without special occasions, you can also show that you want the best for them by doing your utmost to assist them in your services.

5. Be an open and listening ear.

It's beneficial to have an open platform and good communication between you and your customers. When they have concerns regarding your services, be as open and attentive as possible. See this as an opportunity to improve your services and business owner-customer relationship. Make sure that your communication channels are active and you are able to respond quickly.

6. Implement their suggestions as seen as appropriate.

As most businesses are people-driven, it's very important to create opportunities for them to give their feedback and opinions. Do you regularly ask your customers for their feedback when they use your services? Do you ask them which topics or content you should talk about on your social media platforms? If so, you're off to a great start! Make use of your social media channels too to determine what services or content they should benefit from.

7. Show appreciation for them publicly.

Have you ever tried featuring one of your customers in your blogs, social media posts, or stories? Many business owners try to highlight (and even promote if they're a business) their customers publicly. In an article shared by SCORE, one tip is to share your customer's story. "Promote (with permission, of course) these [customer] posts on your social media platforms. The featured customer will likely share it on their channels as well, further spreading the word about your business." they wrote. Especially if your customer is a business owner, the extra spotlight will be very much appreciated.

What This Means For You As Business Owner

As ways and methods keep changing over time, business owners' determination to provide the best service for his/her customers remains the same. There are still a lot of creative ways to show appreciation to your customer not mentioned in this article. Some only you can think of. So, let your creativity shine! As they are your customers, you're the one who knows them well.

Extra Tip For You!

But wait….we have one more creative way for you!

Have someone be dedicated to customer experience. He/she can call customers after purchases, or maybe do follow-ups through email, or just simply check in with them to say you miss them and we want to invite you back to do business with us.

Especially if you find it challenging to make time for the extra customer service, a helping hand can make the difference!

As always, we wish you and your business all the best! Let us know which creative ways you've tried to show appreciation for your customers in the comments below!

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